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Our OMX White Glove services are made up of professionally-trained project managers and installation teams to provide you an experienced and certified resource to receive, deliver and install your high-end and valuable furniture and equipment. Starting with receiving and inspection, through to final installation and removal of packaging, our white glove team handles the most custom requests with professionalism and accuracy. Our expert services are perfect for interior designers, model homes, appliance delivery and installation, architecture firms, art brokers and more.
WHITE GLOVE DELIVERY & INSTALLATION SERVICES
FLEXIBLE STORAGE
Our facilities offer climate-
controlled, custom storage plans for your unique items.
controlled, custom storage plans for your unique items.
Enjoy quick access to your items with space to stage an entire room prior to installation.
CERTIFIED TEAMS
Our movers are IOMI & AMSA accredited and trained to provide our clients peace of mind of handling their high-value items.
All installation and warehouse team members are detail-oriented and provide high levels of customer service.
FULL-SERVICE
We'll receive, inspect, inventory, deliver and install your items with ease
All deliveries are conducted by our professional, uniformed delivery team from our warehouse facilities.
INVENTORY ACCESS
Our Warehouse Management
System (WMS) allows full access
and transparency to your
items 24/7.
System (WMS) allows full access
and transparency to your
items 24/7.
We offer real-time inventory access online including any packing slips, receiving paperwork and inventory photos.
DESIGNER & FINE ART
The OMX white glove team offers an extensive range of services tailored to interior designers & architects. Let us be the stewards of your fine art, antique and high-end furniture, warehousing, delivery and installation needs. We’ll work with you directly to ensure we perfectly manage and execute your vision, whether it’s for a single piece or an entire collection. Our air conditioned storage conditions offer a clean and secure environment for the handling and storing of your high-end items.
FURNITURE & APPLIANCES
Save time and money by outsourcing your warehousing needs to us. We’ll receive, store and deliver your store furniture and appliances to your customers on-demand.
ARCHITECTURE & INTERIOR DESIGN
We work with many residential and commercial interior design clients to receive, inspect and inventory (including photos of any damage) all furniture, household goods and equipment. Once recorded in our cloud-based Warehouse Management System (WMS), we can safely and securely store items as long as needed prior to final delivery. Our installation team will work with the designer on-site to ensure everything is placed exactly as required, removing all packaging upon completion.
COMMERCIAL SERVICES
We will receive, inspect and inventory all furniture, artwork and IT/AV deliveries from the manufacturer and notify you immediately of any damage or discrepancies. When ready, our trained team will deliver and install items at your schedule with little disruption to your office environment. Temporary storage of your items is available until a convenient install date is determined by you.
WHY CHOOSE OMX WHITE GLOVE
CERTIFIED MEMBERS
Our teams are highly trained and IOMI & AMSA certified in all high-end furniture installations.
UNIFORMED TEAMS
Uniformed team members (including booties and PPE) are qualified to work in any commercial or residential setting.
EXPERIENCED
Experienced in reading floor plans, installation documents and shipping/receiving records.
DETAIL-ORIENTED
All installation and warehouse team members are detail-oriented and provide high levels of customer service.
MULTI-FACETED ABILITIES
Our premium movers can do everything from pc disconnect/reconnect, packing/unpacking entire offices or storage rooms, etc without the need for several different types of specialists.
CONCIERGE EVALUATIONS
Our concierge services include Full Replacement Valuation at no extra charge so clients can rest assured knowing they are in good hands and their high-value items are taken care of.
PADDED-VAN SERVICE
Feel confident knowing every item is individually wrapped, padded and secured in vehicle for transport.
SECURITY NOTIFICATIONS
We'll send you a text/email notification with photos of our crew and an ETA of their on-site arrival for your security and safety.
MEET OUR WHITE GLOVE SPECIALISTS
FREQUENTLY ASKED QUESTIONS
8:30am – 5:00pm
We have two temperature-controlled warehouses. Our 25,000 square foot warehouse includes 10 loading dock spaces with two dock levelers in place. Our 11,000 square foot warehouse includes 2 loading dock spaces. Both warehouses are fully racked and can be accessed by our staff Monday through Friday between 8am and 5pm. We receive deliveries between 9am-4pm (8:30am at the very earliest and 4:30pm at the very latest) with no prior scheduled appointments necessary. When received, all items are inventoried and placed in our warehouse racks on pallets if possible, or on dedicated floor space. We charge warehouse space for all items held over 14 days, billed monthly.
All items are received and logged into our system which includes the packaging condition. Information is emailed to the customer the minute a delivery is received at one of our docks. Information is then put into our warehouse management software that includes pictures and other pertinent information pertaining to the delivery/items themselves.
Customer will immediately be alerted by email (along with a photo of the boxed item) if an item is received in a damaged box. If you’d like us to open and check the item fully, you may request a thorough inspection.
All items remain boxed until the day of the delivery. Items are unboxed at the customer’s place of business or residence.
Yes, we offer delivery, installation and debris removal.
If an item is received damaged from a carrier, the customer will be notified by email. It is the customer’s responsibility to follow up with the shipper/vendor on how to address the item. Note that sometimes boxes may appear undamaged but may have damaged contents in them. It is the customer’s responsibility to request items be open and inspected.
We typically respond to all emails within 24 hours. We do not schedule deliveries with the end users. If it is requested that we schedule the delivery with the end user, additional admin fees will apply.
We use a program called Sortly for inventorying all of our items. Items are entered into Sortly and organized by specific project and delivery status. Each customer receives a login and can view their current inventory at any time. They can see the day it was received, the condition of the item, quantity and shipping company. This information is also sent to customers via email as it is received by our warehouse. Each customer will have a main folder which will include any subfolders for specific projects. All white glove clients are provided a unique login where they can track inventory, see photos, check delivery status, and organize inventory to their liking. To view a short video explaining Sortly, click here.
To view our rates, click here.
WHAT OUR CUSTOMERS ARE SAYING
“I wanted to reach out to tell you that our two day install was absolutely the best experience. I have done hundreds of installs and never has it gone this smoothly. From Alicia working with Mary to account for each and every item, and making sure it was all on the truck, to the way the truck was organized for unloading. We drove Alicia crazy about everything and she was an amazing pro with great patience. The installers were all outstanding. The crew made it easy, smooth and an overall pleasure to work with them. They were as neat and careful as can be, took great care that every item was properly unwrapped (not in haste) and couldn’t be more pleasant during the stress that occurs at any install."
CONTACT OUR TEAM TODAY
Contact our team today to learn more about our white glove warehousing, shipping and delivery services. Our state-of-the-art warehouse management software (WMS) enables all customers to manage their inventory from start to finish.
- Quoting
- Delivery Tracking
- Inspection Management
- Inventory Monitoring
- Customer Support
- Billing Options
- Tracking Updates
Office Movers Express is a quality provider specializing in office moves, storage and warehousing and final mile services. Serving exclusively businesses, we offer a more responsive and personalized moving experience. We are recognized as the most professional and technologically advanced moving company in the DC, MD and VA area.
