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CLAIMS POLICY

DAMAGE CLAIMS

 

Office Movers Express (OMX) shall not be liable for loss or destruction of, or damage to, Product, unless the presence of damage to Product is notated by Customer on the delivery documentation and a claim is made in writing within ten (10) days after the date the Product was delivered or demand thereof is refused.  Customer acknowledges and agrees that it bears the burden of proving that Product was damaged while in the care, custody and control of OMX. Before OMX will process a claim asserted under this Agreement, Customer must supplement its claim filing with documentation which evidences that OMX has been paid in full for all Services rendered hereunder. If claims are not timely submitted and/or if Customer fails to pay in full for Services, Customer’s right to file a claim is effectively waived.  OMX reserves the right to verify claimed loss or damage by a surveyor at OMX’s expense, including the right to test, sort and segregate Product.  In the event of damage and payment for Product at replacement cost, OMX shall be entitled to physical possession and ownership of the damaged Product for purposes of salvage.

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Customer Reviews

Office Movers Express

Customer Reviews

Alice R. July 2021

Adams & Reese LLP
"Just wanted to let you know that your team did a terrific job with our internal moves last week. They showed up right on schedule, with the equipment needed, and very efficiently got the job done. They even went out of their way to add some extra screws to tighten up a desk leg that needed some work. They were a pleasure to work with!"

Samantha D. July 2021

Truebill
"Oscar and his team were super friendly, very efficient, and extremely careful with all of our belongings. We would definitely hire you again for any of our moving needs. Thank you so much for all of your help in making this happen!"

Paula C. July 2021

Sidley
"I wanted to let you know your move team is amazing! They are the quickest, neatest and quietist team I have ever worked with. Every time I go to follow up with them, they are already an office ahead of me. I’m very impressed with everything they have done today."

Johnathan L. July 2021

RER Solutions, Inc.
"The crew you sent was excellent! They were so efficient, polite and professional that in the future when I need these services, you will be the first call!"

Britanie T. June 2021

Wais, Vogelstein, Forman & Offutt LLC
"I just wanted to mention how great your movers were today. They were all excellent, very friendly, FAST, and helpful! We will definitely be using your services again in a month or two once our second renovation is complete. Thank you!"

Katie D. May 2021

USUHS
"I was very happy with our move. Your crew was on time, efficient, and very careful when wrapping and moving the equipment. The process to get on base took some time and they were understanding and patient throughout the whole process. Thanks again for everything, I will definitely recommend OMX to any colleagues in need of moving services!"

Debbie K. May 2021

Varanko & Black
"The crew did a great job and really made our fast, crazy move bearable for me. They put everything in it's place beautifully. I can't thank them enough!"

Rachel S. May 2021

Allen & Overy
"Our move went really well. Dennis and the team did a great job and worked well together. I was impressed with how quickly and efficiently they were working through the project and had no issues throughout the three days that they were on site. Another successful project – thank you!"

Beth F. May 2021

Robbins Russell
"The movers were timely, professional, and careful in handling everything. I was very pleased. A very pleasant experience, thank you!"

Kyle A. March 2021

Smithsonian Institute
"Your team was great! We had no problems or concerns with the work done and will absolutely be giving you another call for future needs."
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