CLAIMS POLICY

DAMAGE CLAIMS

Office Movers Express (OMX) shall not be liable for loss or destruction of, or damage to, Product, unless the presence of damage to Product is notated by Customer on the delivery documentation and a claim is made in writing within ten (10) days after the date the Product was delivered or demand thereof is refused. Customer acknowledges and agrees that it bears the burden of proving that Product was damaged while in the care, custody and control of OMX. Before OMX will process a claim asserted under this Agreement, Customer must supplement its claim filing with documentation which evidences that OMX has been paid in full for all Services rendered hereunder. If claims are not timely submitted and/or if Customer fails to pay in full for Services, Customer’s right to file a claim is effectively waived. OMX reserves the right to verify claimed loss or damage by a surveyor at OMX’s expense, including the right to test, sort and segregate Product. In the event of damage and payment for Product at replacement cost, OMX shall be entitled to physical possession and ownership of the damaged Product for purposes of salvage.

Tiffany M May 2026

Virginia Tech Applied Research

We used OMX for yet another move and they were very professional and able to get the job done under tight deadlines.
The teams were utmost professionals and highly proficient in their craft. They were able to “Improvise, Adapt, and Overcome” on countless occasions throughout the process and constant gov’t “change to the changes”.

LaShawn F January 2026

Page Think

We've used the OMX team on several internal and external office moves. The OMX team provided exceptional moving services from start to finish. The worked swiftly, & professionally arriving on time, prepping floors and walls to prevent damage. I highly recommend them as a top moving company in the DC, VA & MD metro area.

Stacy A July 2025

Google

I didn't realize that there were specific movers for Offices. You can tell that Office Movers Express is an expert in this type of move! The entire process was seamless and the movers were experienced and polite.

Michelle D May 2025

LMD Agency

We highly recommend Office Movers Express for your office move needs! Our company worked with them for our initial office move to a new location in Columbia, MD and the team super exceeded our expectations. We then scheduled our move between floors in our new location, once our office space was complete, and we’re so thankful that we did. The experience was exceptional. The movers were quick, which diminished the amount of time we stepped away from working that day. They exhibited great customer service with no damage to the walls and between floors.

Tammy H February 2025

Washington Research Library Consortium

I have been using Office Movers Express almost every month for almost 2 years for the transfer of Special Collections and library materials. The service they have been providing is excellent! OMX is a great company to work with!

Nuri S. May 2025

Cherian LLP

We had a fantastic experience with Office Movers Express for our recent office move. The moving crew was outstanding. Everyone on the team was professional, helpful, and respectful. The whole process went smoothly, and we’re so grateful for their help in getting us into our new location.

Highly recommend Office Movers Express for any business move!

Andrew B. November 2023

The Armstrong Company

"It's such a pleasure to work with professionals that go the extra mile to make sure every move is as prefect as it can be. Thank you OMX for your commitment to Excellence!"

Nicole R. November 2023

Arrow Bookkeeping

"They really put our minds at ease and even made our move fun! Tim and his team were knowledgeable, friendly, professional and patient."

Mary S. November 2023

WETA Public Media

"We've been return customers for years because of quality service and a great team. Always careful in handling items, hard-working, proactively asking questions, raising better solutions, following our security protocols and easy to work with. Thank you!"

Daja C. October 2023

Integrated Community Services

"The team at OMX exceeded all of our expectations. It's clear they value their customers and prioritize effective communication. They went above and beyond."