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CLAIMS POLICY

DAMAGE CLAIMS

 

Office Movers Express (OMX) shall not be liable for loss or destruction of, or damage to, Product, unless the presence of damage to Product is notated by Customer on the delivery documentation and a claim is made in writing within ten (10) days after the date the Product was delivered or demand thereof is refused.  Customer acknowledges and agrees that it bears the burden of proving that Product was damaged while in the care, custody and control of OMX. Before OMX will process a claim asserted under this Agreement, Customer must supplement its claim filing with documentation which evidences that OMX has been paid in full for all Services rendered hereunder. If claims are not timely submitted and/or if Customer fails to pay in full for Services, Customer’s right to file a claim is effectively waived.  OMX reserves the right to verify claimed loss or damage by a surveyor at OMX’s expense, including the right to test, sort and segregate Product.  In the event of damage and payment for Product at replacement cost, OMX shall be entitled to physical possession and ownership of the damaged Product for purposes of salvage.

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Customer Reviews

Office Movers Express

Customer Reviews

Midhat P. September 2021

District Capital Partners
"Our move yesterday was great! I don’t think many people can say that about a move but the guys were efficient, communicative, polite, and all around awesome. I really appreciate you making this a smooth process."

Jonathan A. September 2021

Orrick
"Thank you very much for the great service your team provided. We were changing plans and re-thinking things and your team helped us find solutions. Looking forward to working with you again!"

Tom K. September 2021

Visit Alexandria
"I wanted to let you know what a great job your crew did yesterday. Just really warm, helpful and efficient. The move went smoothly on both ends and they even added an extra stop for us when requested, and helped our CEO rearrange her office to accommodate a piece of furniture that initially seemed not to fit. Just a great experience all around. I will definitely recommend OMX to others. Well done and thanks!"

George H. September 2021

Mission Square Retirement
"I want to send a special thank you to the entire OMX team. I truly value all of your hard work and excellent customer service! You guys are always willing to go above and beyond. I look forward to having your team back onsite very soon."

Jennifer A. September 2021

Hogan Lovells
"I’ve managed countless moves for Hogan Lovells and this was one of the smoothest moves, if not the smoothest move I have ever been involved with. Trust was the most important factor for choosing OMX. There were a lot of moving parts to our move (things to dispose of, other things to be donated) and OMX handled all of this accurately and easily."

David M. August 2021

US Dept. of Homeland Security
"I have to say your OMX team was unbelievable. They were professional, responsive, hard-working, and above all, they were the best. All of my personnel were grateful for your team’s work. I would highly recommend your company to any agency that has to move. Thank you again."

Alice R. July 2021

Adams & Reese LLP
"Just wanted to let you know that your team did a terrific job with our internal moves last week. They showed up right on schedule, with the equipment needed, and very efficiently got the job done. They even went out of their way to add some extra screws to tighten up a desk leg that needed some work. They were a pleasure to work with!"

Samantha D. July 2021

Truebill
"Oscar and his team were super friendly, very efficient, and extremely careful with all of our belongings. We would definitely hire you again for any of our moving needs. Thank you so much for all of your help in making this happen!"

Paula C. July 2021

Sidley
"I wanted to let you know your move team is amazing! They are the quickest, neatest and quietist team I have ever worked with. Every time I go to follow up with them, they are already an office ahead of me. I’m very impressed with everything they have done today."

Johnathan L. July 2021

RER Solutions, Inc.
"The crew you sent was excellent! They were so efficient, polite and professional that in the future when I need these services, you will be the first call!"
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