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CLAIMS POLICY

DAMAGE CLAIMS

 

Office Movers Express (OMX) shall not be liable for loss or destruction of, or damage to, Product, unless the presence of damage to Product is notated by Customer on the delivery documentation and a claim is made in writing within ten (10) days after the date the Product was delivered or demand thereof is refused.  Customer acknowledges and agrees that it bears the burden of proving that Product was damaged while in the care, custody and control of OMX. Before OMX will process a claim asserted under this Agreement, Customer must supplement its claim filing with documentation which evidences that OMX has been paid in full for all Services rendered hereunder. If claims are not timely submitted and/or if Customer fails to pay in full for Services, Customer’s right to file a claim is effectively waived.  OMX reserves the right to verify claimed loss or damage by a surveyor at OMX’s expense, including the right to test, sort and segregate Product.  In the event of damage and payment for Product at replacement cost, OMX shall be entitled to physical possession and ownership of the damaged Product for purposes of salvage.


Customer Reviews

Office Movers Express

Customer Reviews

Trinna S. September 2022

Stinson LLP
"Mary Anne and the OMX team's customer service are top notch! They were very professional and courteous. I'll be reaching out on our next move."

Kristen E. September 2022

Property Management Account Services
"Tim and his team went above and beyond to help move furniture and assist with office layout configurations when we ran into the unexpected. It was a super long day and OMX was very professional and helpful."

Diana H. August 2022

Freedom Home Care
"Thank you for taking care of our relocation. It was the best moving experience I've ever had. Hakeem and the team did a great job."

Ashley V. August 2022

Valneva
"The movers were fast, nice and professional. OMX is super customer oriented and the communication is great."

Mike P. August 2022

BTW Images
"The move experience was fantastic and the movers were very helpful with getting everything set up in our new space. Thank you for being flexible with our tight timeline."

Jane K. August 2022

Porter Hayden
"We truly appreciate the professionalism involved and have recommended your services to another tenant in our building. Very good overall experience."

Celine P. August 2022

Lumina Foundation
"Our move went well. Your crew was very helpful, efficient and friendly. A pleasure to work with. Thank you for your flexibility."

Jeff W. July 2022

Wadsworth Financial Consulting
"I just got back from a week vacation and walked into my new office that was set up by your team at Office Movers Express. Everything looks incredible and my team said that your crew did an amazing job! All I’ve heard is that your team was extremely professional, hard-working, organized, and efficient."

Judy D. July 2022

Competitive Power Ventures
"The team you sent took great care of us! Our building can be difficult to navigate with the loading dock/security desk and your team was extremely patient with the process. Once onsite they were very courteous, professional and handled everything with great care."

Stefanie S. June 2022

U.S. Department of Education
"The move went seamlessly! The coordination, move and payment process was very simple and efficiently done."
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