We used OMX for yet another move and they were very professional and able to get the job done under tight deadlines.
The teams were utmost professionals and highly proficient in their craft. They were able to “Improvise, Adapt, and Overcome” on countless occasions throughout the process and constant gov’t “change to the changes”.
Is Your Office Mover Wired Up?
There are several factors to consider when hiring a moving company for a complex law firm move–an intricate knowledge of the industry, the ability to respond quickly to requests and the flexibility to adjust throughout the move. But equally important to a successful move is having the technology in place to ensure these things, in addition to clear and consistent communication throughout the process.
When considering an office mover, take into account the technical sophistication of their operation and if they have the tools and capabilities needed to meet the complex needs of your firm.
Making The Right Technology Investments
Technology has been improving and supplementing the moving process for years, but most movers invest primarily in technology that helps them more than the client. This includes software to better estimate moving time, the people needed, costs involved, and other factors that make the moving company more efficient.
Where many companies lag is in providing technology solutions designed to help the client. For example, inventory systems to manage the warehouse and ensure all items are tagged, tracked, and constantly managed before, during, and after the move. The client cares most about ensuring their move is accurate in terms of the parameters set at the start of the process. These include factors like the timing of the move, the schedule of individual tasks, and the ability to get all items where they belong in time to open on Monday morning. Clients want to feel good that they’re being taken care of and that their move is a high priority.
OMX invests heavily in systems designed to do this, ensuring we’re constantly prioritizing our customers’ needs, their schedule, and their specific requests into a single platform.
What Effective Moving Technology Looks Like
OMX utilizes a number of technology tools to ensure the accuracy of our moves and provide peace of mind to each of our clients. These include:
- Passive Tracking Devices – Items are tagged with passive tracking chips to show where they are throughout the moving process, from pre-move to transport, storage, and destination. We’re working towards a GPS future to be able to show exactly where an item is at all times.
- Instantaneous Communication – We’ve invested heavily in tools and hardware that allow us to communicate as quickly and clearly with clients as possible. Gaps in communication can create issues during a move. We work tirelessly to eliminate as new technologies become available.
- Eliminating Surprise – Because we have tools in place to track our trucks and people at all times, we know where everything is and can ensure there are no surprises. If a truck is stuck in traffic, we know and can communicate that in advance of a delivery being late. Because we can react in real-time, we greatly reduce the impact of unexpected issues during a move.
- Tablet-Based On-Site Inventory Management – Our inventory management system allows us to capture information, pictures, and notes about all items as they are tagged and loaded onto trucks. We can automate the number of truckloads, man-hours needed, and volume based on the information input into the system, ensuring more accurate quotes of both cost and time and reducing moving day surprises.
- Operations and Planning Platform – Our operations platform is designed to support rapid dispatch, plan adjustments, and scheduling to maximize efficiency and ensure every move has all of the people needed to get the job done right. This reduces friction for billing and client inquiries and keeps us focused on what matters most – a fast and efficient move.
The Future of Technology in Moving
OMX is always researching and evaluating new technology resources we can implement in our processes. When new platforms launch, we evaluate how they might help us do a better job for our clients. We’re looking forward to future technology innovations including:
- Communication Upgrades – Cell phones don’t work in every building and walkie technology is outdated and inconsistent. We’re constantly looking for ways to improve communication and ensure there are no gaps between our movers or our company and the client. Future implementation of video tools and the widespread adoption of 5G will help make clear, consistent communication a reality at all times.
- Augmented Reality – We’re already experimenting with how augmented reality can help us implement better virtual walkthroughs for our clients. Allowing us to calculate the size and dimensions of an object ahead of a move means more accurate estimates, more support for layout planning, and more information before the move starts.
- Accuracy in Calculations – Almost all move companies currently use averages to calculate the weight and size of objects in a move. We’re working with technology vendors to improve our estimation abilities and implement a more accurate, streamlined process for calculating truckloads for a trip.
The OMX Advantage
Technology is the lifeblood of our industry. OMX understands this and invests heavily in new platforms, hardware, and tools to help our movers perform their job as efficiently and effectively as possible.
Learn more about the OMX advantage and how our commitment to exceptional quality service for law firms throughout the region makes us a leading office mover. Contact us today to discuss your upcoming move.
Learn how you can ensure a timely weekend office move in our OMX white paper:
Ensuring A Timely Weekend Move For An AM100 Law Firm
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